Returns, Exchanges & Refunds

Returns 

Our policy lasts 10 days.
We only accept returns of items if they are proven defective or damaged within 10 days of the order delivery date. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
 
To be eligible for a return, your item must be:
 Unused and in the same condition it was received.
 Must also be in the original box packaging.
 
To complete your return, we require a receipt or proof of purchase. 
 
We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you have additional questions please email callmedaisycases@gmail.com and provide your order number so we can assist.
 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at callmedaisycases@gmail.com
 

Exchanges 

We only replace items if they are proven defective or damaged within 10 days of the order delivery date. If you need to exchange it for the same item, send us an email with photos of the damaged or defective item at callmedaisycases@gmail.com and send your item to:
Call me Daisy
Attn: EXCHANGES
401 High Road, Finchley
London N2 8HS
If you ordered the wrong size case please email callmedaisycases@gmail.com with your order number so we can help.
 

Return Shipping

To return your item, please send to:
Call me Daisy
Attn: RETURNS
401 High Road, Finchley
London N2 8HS
You must include the order number and a note regarding your return and requests.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.